Return Policy

Return Policy

KVC Jewels wants customers to feel confident before confirming jewellery orders. Return eligibility depends on product type, customisation, order status, and condition of the item.

Return Eligibility
Returns may be considered only when the item is unused, undamaged, complete with original packaging, invoice, certificates, tags, and accessories, and the request is raised within the return timeline confirmed at the time of order.

Non-Returnable Items
Customised jewellery, made-to-order items, resized products, engraved products, altered products, special purity or diamond selections, combo sets prepared on request, and products damaged after delivery may not be eligible for return unless there is a verified manufacturing defect.

Manufacturing Issues
If you believe the product has a manufacturing issue, contact us with clear photos, videos, invoice details, and order information. Our team will inspect the request and confirm the next step.

Refunds and Exchanges
Approved refunds or exchanges will be processed only after the product is received and inspected by KVC Jewels. Deductions may apply for shipping, insurance, payment gateway charges, making charges, customisation, damage, missing accessories, or market-rate adjustments where applicable.

Return Shipping
Return shipping instructions will be shared after approval. Customers should not send products back without confirmation from KVC Jewels.

Inspection
All returned items are inspected for condition, weight, stones, certificates, tags, and packaging. Any mismatch, damage, use, alteration, or missing item may lead to return rejection.

Contact
For return-related questions, please contact KVC Jewels through the details provided on the website.